Return Policy

Shipping Information

We proudly ship Australia-wide and internationally from Australia.

All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Australia Shipping

International Shipping

International delivery times vary depending on destination and customs processing.

Please note:

• Shipping timeframes are estimates only and may vary during peak periods.
• Orders placed on weekends or public holidays will be processed the next business day.
• Sambar Creek is not responsible for delays caused by postal carriers or customs.

If you have any questions regarding your delivery, please contact us at sambarcreek@outlook.com

Returns & Exchanges

We hope you love your Sambar Creek purchase. However, if something isn’t quite right, we’re happy to assist with a return or exchange.

To be eligible for a return:

• Items must be unworn, unused, and in original condition with tags attached.
• Return requests must be made within 14 days of receiving your order.

How To Start A Return

Please email sambarcreek@outlook.com with:

• Your order number
• Full name
• Reason for return

Once approved, we will provide return instructions.

Please note:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Original shipping costs are non-refundable.

Refund Policy

We do not offer refunds for change of mind purchases.

Approved returns may be issued as:

• Store credit
• Exchange
• Refund (for faulty or incorrect items only)

Refunds for faulty items will be processed back to the original payment method once the item has been received and inspected.

Contact Us

For all enquiries, please contact our customer care team: sambarcreek@outlook.com

Customer support is available Monday–Friday, 9:00am–5:00pm AEST.